AI-Powered Search for Customer Support

Improve CSAT by empowering customers and agents with timely, relevant answers, at every interaction, using Attivio's Intelligent Answers and Insights. Our solution leverages AI capabilities, such as machine learning, natural language processing, and text analytics, to deliver the best answers, faster.

Even better, the system gets smarter over time. Attivio trains the system to arm support agents and sales reps with the best answers, and these answers can change as products, knowledge, and the way you resolve issues evolve over time. Attivio continually processes all this information, and offers the best path.

Attivio offers customer support solutions for all scenarios:

  • Agent Assistance. Empower your support agents with the Next Best Action, within the context of their currnet workflow and a complete view of the customer’s experience across channels – support tickets, email, chat, social media, CRM – so they can accelerate the time to resolution.
  • Self-Service Support. Increase customer satisfaction with AI-powered search to drive a highly relevant and personalized self-service experience.
  • Preventive Maintenance. Deliver proactive support for complex product offerings in a consistent and cost-effective manner.

Whether your customer support is self-directed, automated, online, or through service reps, providing answers quickly is the key to increasing satisfaction, improving deflection, and decreasing mean time to resolution (MTTR).

Customer Support Resources